Service Level Agreements - What’s Changed #

Changes posted December 18, 2025 (effective from January 22, 2026) #

• Ongoing response times updated:
  • Severity 2: 4 business hours or as agreed
  • Severity 3: 1 business day or as agreed
  • Severity 4: 2 business days or as agreed

Changes posted September 04, 2023 #

Biza migrated this policy to the new policy website located at https://policy.biza.io.

Aligned formatting with existing policy layouts.

By continuing to use Biza Services, you agree to the updated terms and conditions in the Service Level Agreement.